Returns/Exchanges: If you've got a defective item you wish to exchange for another of the same, just call or email us. We'll take care of you, and pay for everything involved if you're in the USA (USA only, sorry), presuming the defect's abnormal to the time/expectations of the product. If your "defective" item's your 3-piece safety razor purchased 6yrs ago used daily w/o any washing and the head screw finally gave up the ghost, or your professional shears finally dulled after 3 years daily use, you need to (quoting Dr. Phil) get real about the fact that you really got your money's worth! By 'defective', we mean things broken that would not be expected during the time frame, such as a brush shedding after a month, a chrome-plated stand/razor losing finish in <2yrs, etc.
We really want you to be happy buying anything from us. In order to earn your satisfaction (and compete with Amazon.com), we now offer a returns for all items purchased up to one year; Personal Use items (SHEARS/SCISSORS, razors, brushes, ALL tools designed to contact human tissue) which do not have intact tamper-proof factory seals OR which have their seals breeched by us to provide service (= individual stock pictures, making str8rzrs "shave ready", etc.) cannot be returned.
Simply mail the item back to us and we'll refund your money minus our lost expenses paid for the 'free' shipping.
All merchandise must returned in new, unused condition, with all original packaging; the same condition as dispatched. If tamper-proof seals are supplied by the manufacturers, they must be present and unbroken to be returned!!! Personal Use items without intact factory tamper-proof seals or which have their seals breeched by us to provide you individual pictures of stock and/or make "shave ready" cannot be returned.
Timmy Asks: "Yeah, but if I get a product from YOU that already has its seal broken, how do I know it isn't used?!?"
We Answer: Well Timmy, you don't! You can only rely on our REPUTATION! Don't you think if we were going to do that to you we'd never be direct on this page about the rules of selling personal use cutlery, so that we'd scare off as few sales as possible?? Here, we take your personal safety very seriously...anywhere that isn't up front about this issue or allows returns, not so much.
Up to 2 months from purchase date we can issue a refund to you in the same manner that we were paid; beyond this date we'll have to issue a check. Non-USA returns can only receive a store credit once our opportunity to refund your original payment has been removed from the issuing bank. You are responsible for the return shipping and safe/undamaged delivery to us; while we self-insure our parcels to you, that decision is yours to make. We recommend using traceable methods and are not responsible for parcels lost or damaged in transit. Be aware that "Personal Use" items (razors, brushes, grooming tools, manicure sets, shaving 'software', other items designed to contact human tissue) must have factory-intact seals, and if they do not come from the manufacturers with these seals OR if their seals have been opened (to provide individual pictures, make "shave ready", etc.) they are not returnable.
You need not call, email,
or get a "Return Merchandise Authorization" from us to get your refund; there's only two people here, we'll figure it out.
Simply mail to;
THE SUPERIOR SHAVE
13474 ATLANTIC BLVD STE 108
JACKSONVILLE FL 32225
...and adhere to our terms below;
Payment: PayPal's hyper-simple cart's our online payment conduit, and you need not sign up for anything to use it. You may also email/telephone us your credit card details and we'll bill you directly (always in USD). If you wish to pay by check or money order, please call or email us first.
Privacy: This site uses simple scripts and "cookies" to employ the cart function. You cannot have these functions disabled upon your browser and successfully use the cart, so if you want to buy from us w/o enabling browser scripts you'll have to pick up the telephone and give us a call. Beyond this very limited device, we never exchange your information with any other entities and will not contact you beyond communication needed for an order unless you so ask.
Shipping: We ship by USPS mail; unfortunately our business model of mostly small/inexpensive packages doesn't work with UPS' needs. Occasionally we'll use FedEx Ground based on the fragility of a parcel or distance involved (USPS' 1st class and Priority classes are much faster on average than UPS/FedEx schedules, but their friend-to-fragility ground mail can be absurdly slow).
We pack and ship SIX DAYS A WEEK (excludes Sundays and USPS holidays), and ~95% of our parcels deliver within 4 mailing days following the day of shipping, 99% within five days. We WILL always ship as quickly as possible, but we will NOT "queue up" at the post office just to get a "digital fingerpint" to prove USPS' possession; we drop them in the parcel drum if they aren't picked up in the AM by our courier. With USPS, when you do anything except deliver to the post office clerks to 'check in' each parcel, there's always a good chance (especially in December) parcels move around without showing "digital fingerprints". THUS WE CAN NEITHER PROVE ENTRY INTO USPS' SYSTEMS OR GUARANTEE ANY TRACKING DURING SHIPMENT TRANSITS, but we've not lost a parcel by USPS going back 5yrs and nearly 44000 attempts and we remain your guarantor. The odds are high you get fast USPS service in any month but December, but there's also some small chance you receive poor service, and it has nothing to do with any individual; mail enough parcels by USPS and it is a regular occurrence. Magically you will not experience this 'USPS ether' effect if you're buying via "the big river", but for us and our ~$50000/yr spent with the USPS it is a common occurrence. Their cost and average speed advantages are too overwhelming, however, to switch. We mail fast, deliver to USPS the day you receive electronic notification, and that's what we control. We beg of your unnecessary 'USPS ether' blind patience during December, and if we cannot have that from you please tell us what will make you satisfied and we'll do it.
International Shipping: We happily ship internationally via USPS 1st class mail to Australia, Brazil, Belgium, Denmark, Canada,
France, Croatia, Gibraltar, Estonia, Italy, Finland, Luxembourg, Germany, Portugal, Great Britain and Northern Ireland, Hungary, Israel, Latvia,
Lebanon, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Norway, Singapore, Slovak Republic, Spain, Switzerland, and Turkey. If you're not in one of these
countries and use the PayPal cart to submit an order, we will email the additional cost to use EMS Express Mail, which can be quite costly, but if you decide not to use it we will refund your
payment and you can submit a payment via bank wire and we'll happily ship at your risk.
We must collect sales tax if shipped within Florida.